.png?width=2000&height=599&name=26-Mark-001%20Guild%20Quality%20Webinar%20Graphics_2000%20x%20600%20(1).png "Feedback 101: How to use last year's reviews to get more jobs this spring")
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Busy season is when problems show up, not when they get fixed.
Most jobs you don’t win in late spring or summer aren’t lost because of price. They’re lost because of small breakdowns that started months earlier.
This free webinar is for contractors and home services businesses who want their customer reviews to do more to support revenue growth before demand picks up this spring and summer.
Whether you run a small operation or manage a growing crew, you’ll walk away with practical ways to earn more reviews, understand what customers pay attention to, and use that feedback to strengthen how your business shows up during busy season.
In this session, you’ll learn how to:
- Spot small issues in customer feedback before they cost you jobs
- Earn more reviews without adding extra work
- See what customers look for when they compare contractors
- Fix what matters most before demand peaks
This workshop is now available on demand!
Led by experts in customer trust and feedback
Erica Farnsworth
Manager of Customer Success at Better Business Bureau
Erica helps businesses get more out of their Accreditation, focusing on turning customer interactions into long-term loyalty, offering practical strategies for managing feedback, strengthening online reputation, and driving retention. Erica has been in a leadership role with BBB for nearly five years and joined the Customer Success team in 2024. At home, she’s a mom to two teenage boys, so navigating feedback comes with the territory.
Tessia Bernardi
Sales Director at Evercommerce
Tess manages the sales teams for Guild Quality, Listen360, pulseM, and Customer Lobby. With close to a decade’s worth of experience in the industry, she understands the importance of customer experience, customer engagement, and customer retention as the most important driver for your business.