---
title: "Partnerships: FAQs & Support"
description: Your go-to spot for partnership FAQs, helpful links, and direct support from the BBB team.
---

[Skip to content](https://betteryourbusiness.co/partnerships/faq#main-content)

# FAQ & Support

Your go-to spot for partnership FAQs, helpful links, and direct support from the BBB team.

## General Partnership Info

 Who is my main point of contact at BBB?

Your dedicated contact is:

[**Heidi Payne**](mailto:Heidi.Payne@thebbb.org)  
[Partnership@thebbb.org](mailto:Partnership@thebbb.org)  
Segment Marketing Manager, Partnerships[mailto:Heidi.Payne@thebbb.org](mailto:Heidi.Payne@thebbb.org)** **

 What is BBB’s service area?

BBB Great West + Pacific (GWP) serves businesses and consumers across Alaska, Hawaii, Idaho, Montana, Oregon, Washington, Western Wyoming, and the Denver Metro area.

 What happens if we need to update our agreement or contact information?

Let your BBB Partnership Manager know of any updates, such as leadership, address, or billing changes.

If your partnership scope or structure changes, BBB will send an updated MOU addendum for review and signature.

## Promotion & Visibility

 How can we spotlight our partnership publicly?

Use the BBB Partner Logo (included in your Activation Kit) and tag BBB GWP in social media or event promotions.

BBB GWP Social Media:

- [Facebook](https://www.facebook.com/BBBGWP)
- [LinkedIn](https://www.linkedin.com/company/bbbgwp/)
- [Instagram](https://www.instagram.com/bbbgwp/?hl=en)

 What’s the best way to share our discount link with members?

Email is the simplest and most effective channel. Let your members know about the partnership and that they can receive a discount on BBB Accreditation with approval.

To activate the discount, members can use your **unique discount code** during the online application process.

 Can we use BBB’s logo or brand assets in our materials?

Yes! Use the approved logo, copy templates, and visual guidelines found on the [Marketing Materials Page](https://betteryourbusiness.co/partnerships/marketing). Send any co-branded materials to **[Partnership@thebbb.org](mailto:Partnership@thebbb.org) **for a quick review before publishing.

## Tools & Resources

 How do I use my Partner Activation Kit?

Your **BBB Partner Activation Kit** is your go-to resource for launching and promoting our collaboration.

To get started:

- Review your partnership type and activation timeline
- Confirm your primary contacts and shared goals
- Access co-branding materials and templates for your promotions

**Where can I find approved messaging or visuals for promotions?**

All approved copy, visuals, and templates on the [Marketing Materials Page](https://betteryourbusiness.co/partnerships/marketing). If you can’t locate something, reach out to your Partnership Manager for the latest versions.

 Where can I find approved messaging or visuals for promotions?

All approved copy, visuals, and templates are on the [Marketing Materials Page](https://betteryourbusiness.co/partnerships/marketing).

If you can’t locate something, reach out to your Partnership Manager for the latest versions.

## Collaboration & Content

 Can we co-host events or create joint campaigns with BBB?

Absolutely! BBB welcomes collaboration on webinars, events, and content campaigns that build trust and local business growth. Contact your Partnership Manager to plan and align timing, goals, audience, etc.

 How do we share member success stories that highlight BBB Accreditation?

Send success stories directly to your Partnership Manager. BBB often features local business spotlights or joint content that demonstrates trust in action.

 Can BBB send a speaker to present at our event?

Yes. If you would like a representative from BBB Great West + Pacific to speak at your event (in-person or virtual), contact your Partnership Manager or email us at [Partnership@thebbb.org](mailto:Partnership@thebbb.org).

We can review availability, event details, and the topic that best supports your audience, such as building trust with customers, strengthening your online reputation, understanding the BBB seal, or reducing business risk.

## Tracking & Support

 How do I track member engagement or results?

Your Partnership Manager will share a monthly dashboard of engagement via email. (We will also review this during our monthly/quarterly check-ins).

 Who do we contact if we have questions or need help?

Start with your Partnership Manager. For marketing materials, event collaborations, or technical issues, email [**Partnership@thebbb.org**](mailto:Partnership@thebbb.org).

Support

## Contact Us

If you have additional questions, please contact [Heidi.payne@thebbb.org](mailto:Heidi.payne@thebbb.org).

 

![Heidi-Payne](https://betteryourbusiness.co/hubfs/Heidi-Payne_LowRes.jpg)

![BBB_PrimaryLogo_White_RGB (1)](https://betteryourbusiness.co/hubfs/BBB_PrimaryLogo_White_RGB%20(1).png)

## BBB Partnerships

If you have additional questions, please check the FAQs above or email [partnership@thebbb.org](mailto:partnership@thebbb.org).

[Chat with us](https://www.livechat.com/chat-with/13187847/), powered by [LiveChat](https://www.livechat.com/?welcome)